Funerals & Frequently Asked Questions
What do I do when someone dies?
If death occurs in the hospital, contact us 01782 315437
If death occurs at home, contact your doctor or the paramedics first then contact us.
If death occurs in a nursing home, make sure the staff have contacted a doctor first, then contact us.
If death occurs suddenly/unexpectedly contact the paramedics/emergency doctor or police, as the coroner will be involved, then contact us. If someone dies away from home or abroad, contact us.
How do I register a death?
You will need to collect a medical certificate of death from the hospital/GPs surgery, then telephone the Registry Office to make an appointment to register the person's death.
Do I have to take any documents with me?
Yes, you will need the medical certificate of cause of death The deceased's medical card (if available) The deceased's birth certificate/marriage certificate (if applicable) Further information that the Registrar may need to know - date and place of death Full name and home address date of birth If the deceased was in receipt of any allowances/benefits.
What happens if the Coroner is involved?
You can provisionally meet with us, and start to make the funeral arrangements, but nothing can be confirmed until the coroner has completed his procedures and has released the deceased for burial or cremation.
Funeral Plan Questions
What if the cost of funerals increases and I have a funeral plan?
Funerals, like everything else, are affected by inflation and the cost of a funeral will almost certainly increase before you need one. However, once you have purchased a pre-payment plan, as long as we carry out your funeral and your requirements don’t change, the funeral services specified in the plan details will be provided for you when needed, without any further charge to you or your family. You can also make a contribution towards third party costs which are outside of our control. This is one of the most important benefits and why it is has become so popular with our clients in recent years.
What is certain is that with a Regency funeral plan brought now at today’s prices the quality of the service provided in respect of your planned wishes will not cost your family one penny more-whenever it is ultimately needed.
Do you pay interest on my funeral plan?
No. A funeral plan is not an investment nor savings account. It is simply a way of making financial provision for the funeral service.
Can I pay for funeral plan by instalments?
Yes, you can pay for your funeral over 1, 2, 3, 4 or 5 years. There is an additional cost for paying by instalments over 2, 3, 4, or 5 years. This additional cost is held in the plan and used for your funeral when the time comes.
If you choose to stop paying your monthly instalments for any reason, you can either cancel the plan and receive a refund of the money you have paid in so far, excluding the management fee, or you can leave what you have paid in the plan to be used as a contribution towards your funeral.
And, if your plan is needed before you have completed your instalments, the payments you have made will be used as a contribution towards your funeral, and your wishes will be clearly documented, giving your family peace of mind.
Is there an age limit or any health restrictions buying funeral plans?
Anyone aged 18 or over can purchase a funeral plan – there is no upper age limit and no medical or health questions to answer.
What if I die away from home?
The plan does not cover the cost of a funeral abroad, or the cost of repatriating the deceased. We recommend that you take out travel insurance when you go on holiday, especially if you travel abroad, which usually covers bringing you back home if necessary. Alternatively we can quote for the extra cost involved.
Can I buy a funeral plan for someone else?
Yes, we find that many of our customers choose to do this.
Why pay now?
The cost of funerals has historically increased above the normal levels of inflation and is a theme that is predicted to continue. It is impossible to say what that cost might be in five or ten more year’s time.
What is certain is that with a Regency funeral plan, the quality of our professional funeral directing services provided in respect of your planned wishes and as specified in the plan paperwork will not cost your family one penny more-whenever it is ultimately needed. You can also make a contribution towards third party costs.